BBVA call centre staff develop and deploy AI agents to speed up response times
BBVA's contact centre staff in Italy and Germany developed AI assistants that reduced average handling time for common customer inquiries by over 15%. The assistants address questions about products, services, and general procedures at the bank's fully digital operations.
Read full story →Canada’s Banking Regulator OFSI Confirms Tokenized Deposits Are Legally the Same as Traditional Deposits
Tokenized deposits have been confirmed as legally equivalent to traditional deposits under Canadian banking law. The Office of the Superintendent of Financial Institutions made this determination on September 10, 2026, clarifying that digital ledger recording does not change a deposit's legal status.
Singapore Central Bank Urges Financial Sector to Prepare for AI-Driven Transformation
The Monetary Authority of Singapore is urging financial institutions to prepare for transformation driven by artificial intelligence, tokenization, and quantum computing. The central bank emphasizes that institutions must strengthen governance and cybersecurity as AI systems become increasingly autonomous.
Kalshi Opens CFTC-Approved Gold and Silver Perpetual Futures
Perpetual futures contracts for gold and silver launched Thursday on Kalshi's platform following CFTC approval. These contracts represent the prediction-market operator's first perpetual futures offering outside of digital assets.