Bank of America Equips Customer Service Reps With Gen AI
Bank of America enhanced EricaAssist, an AI agent supporting customer service representatives, with new generative artificial intelligence capabilities that deliver relevant insights in under three seconds. The system provides personalized information to representatives during customer calls without interrupting conversation flow.
Read full story →Figure’s Blockchain Marketplace Tops $1 Billion Weekly Loan Applications After Record Q2
Figure Technology Solutions' blockchain-based loan marketplace processed $4.3 billion in volume during Q2, representing a 132% increase. Weekly loan applications exceeded $1 billion following the record quarter performance.
Databricks Raises $5 Billion to Expand Enterprise AI Agent Platform
Databricks raised $5 billion in funding at a $190 billion valuation, up from $134 billion in February. The company plans to expand its enterprise AI agent platform with the new capital.
Bank of America to buy up to 49.9% stake in Jio Credit for $1.9B
Bank of America will acquire up to 49.9% stake in Jio Credit for $1.9 billion. The investment reflects the bank's confidence in India as a growth market where it has operated for decades.