AI Voice Agents Take Over the Retail Sales Floor
Voice agents based on models like OpenAI's GPT-Realtime can now conduct real sales conversations and ask probing questions to adapt to shopper needs. Previously, retailers used website chatbots for two years that could answer specific questions but could not complete sales transactions.
Read full story →NAB Tests AI Agents in Plan to Deploy Tech to Banking Customers
NAB's technology chief announced the bank will soon test security and operational guardrails for an agentic AI platform. The country's largest lenders are seeking to deploy this technology more widely to banking customers.
Paymentus Revenue Surges as Businesses Seek to Deliver Smooth Billing Experiences
Bill payment solution provider Paymentus achieved record revenue in the second quarter as service providers prioritized improving customer billing experiences. The company's CEO cited upcoming research findings during an earnings call on August 3 regarding the importance of billing and payment experiences to customer loyalty.
BBVA call centre staff develop and deploy AI agents to speed up response times
BBVA's contact centre staff in Italy and Germany developed AI assistants that reduced average handling time for common customer inquiries by over 15%. The assistants address questions about products, services, and general procedures at the bank's fully digital operations.