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AIVentureBeat · 1d ago

Agentic reliability and evaluations : Enterprises that got burned by a bad eval are the most likely to remove humans from the loop, not the least

Trust in automated agent evaluation nearly tripled from 5% to 13% across 108 enterprises between June and July, despite the failure rate remaining unchanged. Enterprises that experienced agent failures became less likely to trust automated evaluation, with only 4% of burned companies trusting it compared to 24% of those never burned.

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